Information that is collected
Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to maintain a record of users, of orders, if applicable, and to improve our products and services. It is possible that periodic emails are sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled. at any time.
Rutas de los Andes is highly committed to fulfilling the commitment to keep your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them websites can recognize you individually and therefore provide you with the best personalized service on their website.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information
At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have marked the option to receive our newsletter or advertising, you can cancel it at any time.
Rutas de los Andes will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.
SHIPPING AND RETURNS POLICY
Shipping methods and delivery times
rutasdelosandes.com will only deliver orders in Colombia. The delivery time is 5 to 8 business days from the date of receipt of the order.
Orders will be delivered by the shipping service that the client chooses, which will be: Servientrega (recommended) or the 472 shipping service, the value of which will be paid by the person.
In the event that there is no person responsible for receiving the package at the indicated delivery address, the shipping service must call to confirm what time they can deliver the merchandise, if they cannot communicate, the shipping service will keep your package in their warehouses approximately 5 days before returning it to our facilities.
If you do not receive your purchase within the estimated time, you should contact our WhatsApp 3113403572. From the moment we receive your notification, we will take the appropriate steps to find out why you have not received it in the agreed time.
Returns by the shipping agency
If the package is returned to us by the shipping agency stating that the data provided was not correct, information was missing or the person was not present at the time of delivery.
If this were to happen and the product is returned to our facilities, the person may request a refund if they wish or make a new shipment with the correct information, the shipping costs will be borne by the customer .
Return for defective product
If you find a defective product in the received order, you should contact 3113403572 or firstname.lastname@example.org.
You can return the merchandise as long as you communicate your intention within a week after receiving the order. order and as long as you keep its packaging in optimal condition and the product must not have been previously used, you must send us the photos of the product through email@example.com or to our WhatsApp 3113403572.
Refund for change of size
If the return reasons are unrelated to Rutas de los Andes, that is, if the merchandise is in perfect condition but you want to exchange it for another size, you must send the product in its original packaging and in perfect condition within a period not exceeding 5 days after receiving your product.
The expenses caused by the return will NOT be covered by Rutas de los Andes.